Problem Resolution Coordinator

Job Description

Job Summary:

• The PR Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens.
• Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.

Duties and Responsibilities:

• Review Test in Question orders from physicians.
• Handles specimens for retrieval, banking, add-ons, pending lists.
• Data analysis.
• Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

Education:

• Associates degree required, BS preferred.

Work Experience:

• Medical background preferred which includes medical terminology applicable to a clinical laboratory.
• Previous data/analytics experience.

Knowledge, Skills, and Abilities:

• PC skills in Excel and Word applications with ability to extract and analyze data.
• Maintains composure while working under pressure.
• Reflects good judgment at all times when determining what action to take when resolving problems.
• Adheres to client core values, safety and compliance policies and procedures.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and be able to change.

Physical and Mental Requirements:

• Able to sit or stand for long periods.
• Works in a biohazard environment, practicing good safety habits.
• Handles multiple tasks and works in a fast paced, production environment.