Medical Assistant – Flu Clinic

Job Description

Job Summary:

• Assists providers with patient examinations, diagnostic procedures, treatments and care coordination for the purpose of facilitating effective delivery of patient care and patient satisfaction.
• Responsible for direct provision of ancillary services or advanced, specialized knowledge or experience integral to their job function.

Duties and Responsibilities:

• Greets patients and expresses sensitivity to patient needs and condition.
• Assesses and documents general condition of patient including recording chief complaint, vital signs, weight, medications, social history and verifies symptoms and interventions in the patient medical record.
• Appropriately records services and diagnoses for accurate completion of encounter forms, requisitions, consent forms and advance beneficiary notices.
• Assists provider with patient examinations, procedures and treatments according to established protocols.
• Independently performs ancillary services including venipuncture’s, x-rays, etc. per protocols.
• Maintains medical records including preparation of charts, filing of correspondence and test results.
• Assists in coordination of care through messaging patient telephone calls, scheduling appointments, communicating prescription refills, etc. according to established protocols.
• Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
• Tracks ordered or pending tests, procedures and referrals according to protocol.
• Administers medication orally and via intra-muscular injection as directed by physician order.
• Determines eligibility and obtains authorization for services.
• Schedules tests and appointments for referred services.
• Tracks referrals made for services.
• Promotes patient wellness by providing patient education as directed by the provider.
• Utilizes advanced clinical knowledge or experience to resolve patient questions and meet patient needs.
• Participates in quality initiatives and safety functions.
• Assists in identifying and ordering needed supplies.
• Remains informed and compliant with current Health System, Warren Clinic, OSHA and HIPAA policies and procedures.
• Maintains exemplary patient satisfaction and participates as an engaged team member.

Decision Making:

• Independent judgment in making minor decisions where alternatives are limited, and standard policies/protocols have been established.

Working Relationships:

• Works directly with patients and/or customers.
• Works with internal/external customers.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at director level or above.

Required Education:

• High School Diploma or GED.
• Completion of an approved Medical Assistant Educational Program.

Required Certification & Licensure:

• BLS.

Required Skills & Experience:

• New Graduate Medical Assistants.
• One (1) year of related experience within the last 5 years may substitute for an approved Medical Assistant educational program completion.
• Effective interpersonal, written and oral communications.
• Demonstrated patient care skills.
• Demonstrated PC skills.
• Effective organization of multi-task role.
• Understanding of healthcare delivery processes in the medical office.