Registration Receptionist – Administrative

Job Description

Job Summary:

• This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center.
• It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy.
• The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
• The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits.
• The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services.
• The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer.
• Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Duties & Responsibilities:

• Communicates effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned.
• Enters notes in Epic as required.
• Provides excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately.
• Immediately drops payment in safe or cash drawer.
• Maintains registration accuracy rate of % or better.
• Monitors and manages work queues.
• PBX: answers calls timely, professionally, and routes calls appropriately.
• Ability to understand and follow all emergency codes and alarm paging protocols.
• Ability to be at work and be on time.
• Ability to follow company policies, procedures and directives.
• Supports department performance improvement activities.
• (Meetings, employee engagement survey, education, and training activities).
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.

Required Skills & Experience:

• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
• General computer skills required including electronic medical record and Microsoft Office.
• Knowledge of medical terminology.

Preferred Skills & Experience:

• One to two (1-2) years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.