Medical Assistant

Job Description

Job Summary:

• The Medical Assistant supports providers in delivering high-quality ambulatory patient care by performing clinical and administrative duties, maintaining accurate electronic health records (EHR), and ensuring a professional, friendly, and positive patient experience.

Duties & Responsibilities:

• Clinical Patient Care Perform initial patient screening according to protocols approved by the supervising provider.
• Escort patients to examination rooms and prepare them for examinations, procedures, and treatments.
  Obtain and document vital signs and patient medical histories in the EHR.
• Prepare examination rooms and assist providers with examinations, procedures, and treatments.
• Administer prescribed medications and immunizations according to provider orders, established protocols, and medication administration guidelines.
• Document patient care, medications, and immunizations accurately in the EHR.
• Recognize and respond appropriately to medical emergencies.
• Perform EKGs, respiratory testing, and other diagnostic tests as required.
• Collect and process specimens, perform CLIA-waived testing, and conduct phlebotomy, including venipuncture and capillary puncture.
• Apply standard precautions, infection control practices, and aseptic and sterile techniques.
• Clean instruments and equipment according to established policies and procedures.
• Discharge patients and provide after-visit instructions as directed by the provider.
• EHR and Patient Communication Document all care provided during patient visits in the EHR.
• Monitor and respond promptly to patient requests through telephone encounters, In-Basket messages, and MyChart.
• Enter medication, laboratory, and radiology orders for provider review and approval.
• Process medication refill orders according to established protocols.
• Assist patients with MyChart and provide guidance on office policies and procedures.
• Educate patients on health maintenance, disease prevention, and treatment plan compliance as directed by the supervising provider.
• Recognize patient concerns and serve as a liaison between patients and medical staff.
• Administrative and Care Coordination Schedule, coordinate, and monitor patient appointments.
• Schedule outpatient procedures.
• Obtain insurance pre-authorizations and apply third-party payer and managed care guidelines.
• Enter referrals for provider review and approval.
• Identify community resources to support patients’ healthcare needs.
• Participate in departmental quality assessment and quality improvement initiatives.
• Maintain examination and treatment rooms, including supply and equipment inventory.
• Maintain required clinical competencies and comply with organizational, departmental, and regulatory standards.
• Support the organization’s mission, vision, values, policies, and safety requirements.
• Perform other duties as assigned within the Product of practice.

Required Qualifications:

• Minimum of 2+ years of Medical Assistant experience.
• Current Medical Assistant (MA) certification.
• Current Basic Life Support (BLS) certification.
• Epic EHR experience.
• Ability to multitask in a fast-paced clinical environment.
• Experience with vital signs, patient rooming, EKGs, vaccine administration, and MyChart.
• Professional, friendly, and patient-focused demeanor.

Preferred Skills & Experience:

• Basic computer skills and keyboarding proficiency.
• Ability to perform a wide range of clinical skills in an ambulatory care setting.
• Strong problem-solving and critical-thinking skills.
• Effective interpersonal, communication, and patient service skills.
• Experience using Epic electronic medical records.