Office Assistant II

Job Description

Job Summary:

• The Office Assistant II-S (OA II-S) is assigned to specific jobs within the department.
• These duties include telephone reception, reading reports over the telephone to healthcare providers, printing mailing, faxing and otherwise distributing printed reports, filing and retrieving slides, tissue blocks, and other records, and typing and updating physician information in computer data base.
• The supervisor makes continuing or individual assignments by indicating generally what is to be done, problems to be anticipated, quantity and quality of work expected, deadlines, and priority of assignments, and suggests ways of handling and resolving problems.
• Additionally, supervisors provide specific instructions for new, difficult, or unusual assignments.
• The supervisor spot checks the work occasionally during progress, and upon completion to ensure that proper methods are being used and guidelines are being followed.

Duties and Responsibilities:

• Answers telephones politely and promptly.
• Collates paperwork.
• Compiles reports and prepares for binding.
• Complies with health and safety policies and procedures.
• Demonstrates commitment to attaining high levels of customer satisfaction.
• Files miscellaneous records.
• Forwards calls to medical staff or take messages.
• Greets physicians, hospital staff and patients in a friendly, professional manner.
• May maintain data bases.
• Monitors performance improvement projects.
• Pages medical staff in STAT situations.
• Prints and distributes reports by mail, fax or interdepartmental mail.
• Researches and troubleshoots all returned mail.
• Researches print malfunctions and provides basic maintenance for printers.

Required Education:

• High School Diploma or GED.

Required Skills & Experience:

• No experience required.
• Ability to be detail-oriented and to function with interruptions.
• Ability to maintain a friendly, helpful attitude under stress.
• Ability to maintain confidentiality of sensitive material.
• Ability to multi-task in a busy environment with a high degree of accuracy and efficiency.
• Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
• Ability to work as a team player.
• Knowledge of computer systems and software used in functional area.
• Knowledge of Medical Terminology.