Regional Director of Operations

Job Description

Duties and Responsibilities:

Regional Leadership & Strategy:

• Provide leadership oversight across all operational functions within the region – including Sterile.

Processing, Transportation, and Facilities:

• Lead and develop site-level Directors, Managers, and Coordinators across disciplines.
• Establish regional priorities, performance goals, and operating standards.
• Align all site operations with company strategy and regional growth initiatives.
• Drive operational integration across departments to ensure seamless execution.

Operations & Compliance Oversight:

• Ensure consistent adherence to AAMI, CDC, CMS, DOT, OSHA, and accreditation standards across all sites.
• Oversee audit readiness, inspection outcomes, and regulatory compliance across functions.
• Standardize workflows, documentation, and process execution across facilities and teams.
• Monitor performance trends across SPD, logistics, and facilities, proactively addressing risks.

Leadership Development & Talent Management:

• Mentor and coach site-level leaders across all operational functions.
• Build leadership bench strength and succession pipelines in partnership with HR and Talent.
• Drive consistent performance management and accountability frameworks.
• Support hiring strategy and onboarding for key operational leadership roles.

Quality, Throughput & Continuous Improvement:

• Own regional performance metrics across quality, turnaround time, throughput, and service reliability.
• Lead root-cause analysis and cross-functional corrective actions.
• Identify and scale best practices across sites and functions.
• Drive continuous improvement initiatives that enhance efficiency, consistency, and outcomes.

Cross-Functional & Partner Collaboration:

• Serve as the regional operational leader in collaboration with clinical partners and health systems.
• Align SPD, Transportation, and Facilities with customer expectations and service-level commitments.
• Partner with internal leadership across Operations, Logistics, and Facilities to drive system-wide improvements.
• Represent the region in executive-level discussions, planning, and growth initiatives.

Education, Experience and Certifications:

• Certification in sterile processing (CRCST or equivalent strongly preferred).
• 10+ years of operational experience, with at least 5+ years in multi-site leadership roles.
• Demonstrated success leading across multiple functions (SPD, logistics, facilities, or similar).

Knowledge, Skills and Abilities:

• Strong knowledge of regulatory standards across healthcare operations and transport environments.
• Proven ability to build leaders and drive performance through others.
• Experience scaling operations in high-growth or multi-site environments.
• Excellent communication, strategic thinking, and operational leadership skills.

Schedule Hours Per Week: 40.00
Schedule Hours Per Day: 8.00
Schedule Days Per Week: 5.00