Medical Assistant II

Job Description

Duties and Responsibilities:

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in clinic meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Required Education:

• High School Diploma or GED.

ONE of the Certifications or Registrations listed below:

• CCMA – Cert-Cert Clinical MA – CCMA National Healthcareer Association Or
• CMA-AAM – Cert-Cert Medical Assistant American Association of Medical Assistants Or
• EMT – Emergency Medical Techn Texas Department of State Health Services Or
• EMT-A – Advanced EMT Texas Department of State Health Services Or
• EMT-B – Emergency Medical Techn-Basic Texas Department of State Health Services Or
• EMT-I – Emergency Medical Techn-Interm Texas Department of State Health Services Or
• EMT-P – Emergency Medical Techn-Parame Texas Department of State Health Services Or
• LIC PAR – Lic-Paramedic Texas Department of State Health Services Or
• NCMA – National Cert Med Assistant National Center for Competency Testing Or
• NRCMA – Nat Reg Cert Med Assistant National Association of Health Professionals Or
• RMA – Registered Medical Assistant.
• American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants.

Experience:

• 2 years of related experience.
• Experience with Rooming, Collections of Vitals, POCT, Testing, Managing Clinic Flows, Cross Coverage, etc.

Knowledge, Skills and Abilities:

• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills.
• The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.
  Bilingual in Spanish/English a preferred.