Medical Assistant I

Job Description

Job Summary:

• The Medical Assistant (Certified) / Patient Care Associate provides high-quality, compassionate care to patients by supporting providers, ensuring efficient clinic operations, and promoting an exceptional patient experience.
• This role involves direct patient interaction, diagnostic testing, and lab responsibilities within a collaborative healthcare team.

Duties and Responsibilities:

1. Patient Interaction & Customer Service:

• Warmly welcomes and communicates effectively with patients, families, staff, and physicians.
• Responds promptly to patient inquiries regarding appointment status, wait times, and unforeseen delays.
• Provides courteous and professional customer service at all times.

2. Patient Flow & Clinical Support:

• Participates in planning and maintaining optimal patient flow by monitoring provider schedules and addressing potential or actual workflow issues.
• Tracks patient arrivals and room readiness using the clinic’s tracking system.
• Assigns patients to exam rooms and communicates placement with the care team.
• Coordinates with providers throughout the session to maintain awareness of patient status.
• Monitors and communicates delays to patients, staff, and providers as needed.
• Investigates causes of prolonged wait times and assists in resolving them.
• Prepares and turns over exam rooms for the next patient visit.
• Assists licensed providers during clinical procedures.
• Obtains and records vital signs per clinic protocol.
• Performs diagnostic tests as ordered (e.g., EKG, newborn hearing screenings, spirometry without medication).

3. Documentation:

• Accurately documents relevant patient information in the medical record, including:
• Vital signs, immunizations, allergies, and current medications.
  Records and routes telephone or prescription refill messages, ensuring timely provider follow-up.

4. Laboratory & Point-of-Care Testing:

• Follows institutional and departmental policies and procedures related to waived testing, quality controls (QC), instrument calibration, and maintenance.
• Processes laboratory specimens and performs point-of-care testing; reports results per established protocols.
• Conducts non-invasive specimen collection procedures such as venipuncture, finger sticks, and heel sticks.

Education:

• H.S. Diploma or GED- Required.

Certification: 

• Medical Assistant (MA) Certification required.

Experience: 

• EKG/Holter experience preferred but not required.

Skills: 

• Strong communication, multitasking, and customer service skills.

Attributes: 

• Detail-oriented, patient-focused, and team-driven.