Pharmacy Tech I

Support Jobs
Woonsocket, Rhode Island
October 1, 2026
$20 / hour
Contract
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Job Description

Job Summary:

  • This position takes in-coming calls from members, providers, etc.
  • Providing professional phone assistance to all callers through the criteria based prior authorization process.
  • Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Top 3 Skills Required:

  • High-Volume Healthcare Call Center Experience
  • Minimum 1 year of inbound call center experience
  • Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
    Strong customer service and communication skills.

Pharmacy Technician Experience / Knowledge:

  • Pharmacy Technician experience strongly preferred
  • Active Pharmacy Technician License, Certification, or Trainee License preferred
  • If licensed/certified, include a screenshot of the active credential at the top of the resume

Computer Multitasking & Documentation Skills:

  • Ability to navigate multiple systems while handling calls.
  • Proficiency with Outlook and MS Teams required.
  • Strong data entry and documentation skills.

Job Duties:

  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
  • National pharmacy technician certification.
  • Eligible for state registration, certification or licensure per state regulations.
  • Advanced computer skills including word processing and spreadsheet utilization.
  • Excellent customer service skills (written and verbal) a must.

Education And Experience:

  • Minimum (1) year experience required in a customer service position with high volume call center experience
  • Preferably in healthcare, social services, or a similar service position.
  • Verifiable High School diploma or GED is required.
  • Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful)
  • At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function preferred.
  • The Pharmacy Technician certification is preferred but not required at a state or national level.
  • Will also consider a Pharm Tech Trainee license.
  • Advanced computer skills including word processing and spreadsheet utilization.
  • Excellent customer service skills (written and verbal) a must.

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