Pharmacy Tech I

Job Description

Job Summary:

• This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process.
• Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Education & Certification/ Licenses:

• Verifiable High School diploma or GED is required.
• The Pharmacy Technician certification is preferred but not required at a state or national level.
• Will also consider a Pharm Tech Trainee license.

Skills & Experience:

• Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
• Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful).
• At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred).
• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must.