Pharmacy Technician I

Job Description

Job Summary:

• This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process.
• Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Education:

• Verifiable High School diploma or GED is required.

Certification and Licenses:

• National pharmacy technician certification.
• Eligible for state registration, certification or licensure per state regulations.

Experience:

• Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must.