Clinical Support Representative

Job Description

Primary Responsibilities:

• Responding remediated patient product inquiries via telephone or in written communication via internet-based email.
• Possesses interpersonal skills and technical/clinical product knowledge and expertise which are critical responding daily patient-centric activities.
• Troubleshooting problems with malfunctioning electro/mechanical equipment.
• Ability interacts on a professional level with patients/caregivers concerning remediated devices.
• Documents all patient interactions following the assigned Quality System Procedures.
• Reports all quality product failure claims per approved process.
• Willingness and ability work in a warehouse environment setting PAP devices that will be shipped patients.

The successful candidate will:

• Demonstrate Conflict Management, Timely Decision Making, Process and Time Management Skills.
• Display Exceptional Troubleshooting Skills.
• Show a Willingness take on Stretch Assignments.
• Display a commitment quality by following required procedures and practices; take all appropriate measures ensure quality; search for opportunities for continuous improvement.
• Demonstrate the ability follow simple and complex work instructions; actively listen directions and perform tasks with little additional follow-up or direction.
• Ability deal with multiple tasks and conflicting priorities.
• An action/problem solving orientation including independent thought process and independent learning.
• Maintain Clinical Skills and Certifications.
• Outstanding Interpersonal skills.
• Exceptional Organizational Skills.
• Critical Analysis and Problem Solving.

EDUCATION:

• A.S or B.S in Respiratory Therapy from an Accredited Respiratory Therapy Program.
• Current RRT or CRT.
• Current license in Respiratory Therapy.
• Advanced Computer Skills.

EXPERIENCE:

• A minimum of 2 years of appropriate Clinical experience in Hospital and/or Homecare Clinical Setting is preferred.
• Understanding of CPAP/BIPAP devices preferred.
• Professional phone skills and Customer Service Skills highly desired.
• Experience with use of software including Microsoft Office, Word, Excel preferred.
• SAP experience highly desired.
• Experience in the medical device industry preferred, but not required.