Laboratory Operations Manager

Job Description

Job Summary:

• Under the direction of the Laboratory Director, the Manager, Laboratory Operations will coordinate and oversee a wide variety of administrative, personnel and technical activities to ensure efficient operation of the Hospital Laboratory.
• Initiates new procedures as well as study, refine and modify established methods and techniques.
• Serves as a resource to the Leadership Team.
• Addresses complaints regarding laboratory functions and work with the Leadership team as well as staff to resolve identified problems.
• Provides direction and supervision to Section supervisors, Lead Technologists, and Technologists.

Duties and Responsibilities:

• Oversees the operation of the Laboratory a including Core Lab, Blood Bank, Phlebotomy and Point of Care.
• Strong emphasis on quality management and strategic thinking in Laboratory Management is important.
• This role acts as the on-site administrative resource for the laboratory team.
• Performs ongoing departmental monitoring to improve quality, workflow, staff productivity, and employee satisfaction and is responsible for the mentoring, coaching and development of direct reports.
• Compares and administers departmental budgets, coordinate objectives and goals designed to improve the fiscal and organizations operation of the laboratory.
• Responsible for daily operations of all sections of the laboratory including oversight of quality control, instrument maintenance, scheduling of personnel, policy interpretation and counseling, inventory and reference laboratory testing.
• Is specifically responsible for all projects assigned by the director, completes projects assigned, reports and evaluations within the requested time frame.
• Maintains a high quality work environment necessary for excellent patient care by ensuring the standards set forth by agencies of laboratory accreditation and licensure are met.
• Maintain professional working relationships with all other departments through proper communication techniques.
• Resolves problems by consulting with pathologists, other laboratory managers, technical coordinators, laboratory directors, and customer care team.
• Coordinates regularly scheduled team meetings with department supervisors, leads and staff; establishes other communication pathways and reviews for effectiveness.
• Maintains medical laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustments.
• Availability.
• The Laboratory Manager is not required to be on-site at all times testing is performed.
• However, he/she must be available to the laboratory on an as needed basis to provide consultation via telephone or electronic means.

Education:

• Must meet current CAP requirements for a laboratory supervisor.
• Bachelor’s degree in medical technology, or in a physical, chemical, biological, or clinical laboratory science and 5+ years in high complexity testing in CLIA/CAP environment; ASCP certification or equivalent
• Master’s Degree (MBA, MHA) preferred.
• Minimum of six (6) years clinical laboratory experience which is inclusive of three (3) years of laboratory supervisory experience.