Medical Assistant

Job Description

Duties and Responsibilities:

• Perform initial-response screening following provider-approved protocols.
• Escort patients to exam rooms and prepare them for examination, procedures, and treatment.
• Obtain and record vital signs in the Electronic Health Record (EHR).
• Collect and document patient history using critical thinking skills.
• Prepare, set up, and assist with examinations, procedures, and treatments per protocols.
• Administer and document medications and immunizations following the six rights.
• Document all care provided during patient visits in the EHR.
• Recognize and respond to medical emergencies.
• Monitor and respond to patient communications (calls, messages, MyChart) in a timely manner.
• Enter medication, lab, and radiology orders for provider sign-off.
• Provide discharge instructions to patients and caregivers.
• Process medication refills per protocol.
• Collect and process specimens; perform CLIA-waived tests.
• Conduct EKGs, respiratory, and other diagnostic testing.
• Perform phlebotomy (venipuncture and capillary puncture).
• Act as a liaison between patients and medical staff.
• Schedule appointments and outpatient procedures.
• Handle insurance pre-authorizations and referrals.
• Participate in quality improvement programs.
• Follow standard precautions and infection control procedures.
• Maintain equipment, instruments, and exam rooms.
• Ensure compliance with safety and regulatory standards.
• Educate patients on health maintenance, disease prevention, and treatment plans.
• Identify community resources for patient support.
• Support organizational mission, vision, and policies.
• Perform other duties as assigned.

Requirements:

One of the following:

• Graduate of a Medical Assistant program with a clinical externship (minimum 160 hours), OR
• Graduate of a Medical Assistant program without externship + 1 year of recent experience, OR
• Certified Medical Assistant with 5+ years of clinical experience, OR
• Licensed Practical Nurse (LPN), OR
• Licensed Paramedic/EMT with at least 1 year of clinical experience (within last 5 years), OR
• Military-trained medical personnel with at least 1 year of recent clinical experience
• Basic computer and keyboarding skills.
• Strong clinical skills in ambulatory care.
• Problem-solving ability.
• Effective communication and interpersonal skills.
• Experience with EPIC (Electronic Medical Records).

Additional Requirements:

• BLS Certification (required)
• EPIC EMR experience
• Phlebotomy experience
• Candidates must meet one of the following:
• MA program graduate with externship + 2+ years MA experience.
• MA program graduate without externship + 2+ years recent MA experience.
• Certified MA with 5+ years experience.
• LPN with 2+ years MA experience.
• EMT/Paramedic with 1+ year clinical experience + 2+ years MA experience.
• Military-trained personnel with 1+ year clinical experience + 2+ years MA experience.