Lab Service Representative

Job Description

Job Summary:

• Provides laboratory support by handling specimen accessioning, customer service, prior authorizations, billing support, and tracking laboratory requests.
• Serves as a resource for test requests, specimen requirements, and result inquiries.

Duties and Responsibilities:

• Accession and process laboratory specimens.
• Manage prior authorizations and track status in the LIS.
• Support billing and payment authorization processes.
• Assist laboratory customers with test requests, specimen requirements, and result status.
• Maintain accurate documentation and follow-up records.
• Coordinate specimen processing, transportation, and reporting.
• Support quality, safety, and compliance standards.

Required Education:

• High School Diploma required.

Preferred Education:

• Associate degree preferred.

Required Skills and Experience:

• 2–3 years of clinical laboratory experience.
• Knowledge of specimen collection, handling, and laboratory workflow.
• Strong customer service and communication skills.
• Attention to detail and ability to multitask.

Preferred Skills & Experience:

• Epic EMR and Atlas LIS experience.
• Billing and prior authorization experience.
• Microsoft Office proficiency.
• Experience with Sunquest CoPathPlus (LIS).