Hospital Specimen Technician

Job Description

Job Summary:

• The Hospital Specimen Technician is responsible for the preparation of patient’s specimens in a hospital location.
• The Hospital Specimen Technician must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner.
• The roles & responsibilities below are specific to samples being performed for Client laboratory testing.

Duties and Responsibilities:

1. Specimen Processing & Test Send Out Responsibilities:

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific).
• Print Client performed testing reports.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific).

2. Problem Resolution Responsibilities:

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.

3. Customer Service Responsibilities:

• Demonstrates exceptional customer service skills as the Liaison between customer & Client performing laboratory to provide pro-active customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the client sales team and other functions in the organization.
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Education:

• High School Diploma/equivalent is required.

Required Work Experience:

• 1 – 3 years of working experience.

Preferred Work Experience:

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory.
• Previous experience in a hospital laboratory environment preferred.

Knowledge, Skills and Abilities:

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS Systems knowledge or experience a plus.
• Command of Microsoft Office Suite.
• Client interfacing role requiring strong communication, collaboration, and problem solving skills.
• The position requires demonstrated data entry skills to effectively utilize both the Client Diagnostics system and the hospital client systems.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.

Physical and Mental Requirements:

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safety habits.
• Able to sit or stand for long periods.