Pharmacy Tech I

Job Description

Job Summary:

• This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process.
• Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Duties and Responsibilities:

• Selects, picks, packages and labels medications and ancillary supplies per prescriptions, under the direct supervision of a Pharmacist in accordance with the Client specialty guidelines and pharmacy laws.
• Accurate counting of medications utilizing a manual process as well as any automated counting devices.
• Exercise proper hands sanitization and hazardous medication handling practices.
• Performs functions &/or responsibilities of an Operations Assistant as needed.
• Responsible for preparing and/or restocking the filling station with medications and/or supplies as needed.
• Responsible for cleaning for all pill counting devices/equipment and general working areas.

Education, Certification/ Licenses:

• Verifiable High School diploma or GED is required.
• National pharmacy technician certification.
• Eligible for state registration, certification or licensure per state regulations.

Skills & Experience:

• Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
• At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must.

Interview: Manager will be conduction phone interviews for this role.