Virtual Companion Lactation Consultant​

Job Description

Duties and Responsibilities:

• Answers questions on-demand related to baby care, breastfeeding, and post-partum recovery, offering advice, instruction, and education while providing exceptional experience to users while being calm and empathetic.
• Responds quickly/timely to all on-demand questions from user via chat or video through the application.
• Provides breast feeding support, assists with lactation care, and educates user to overcome obstacles and concerns with breastfeeding.
• Support user in how to increase milk supply, find the best nursing position, and manage breastfeeding pain.
• Communicates effectively and is always an advocate for the user.
• Evaluates user’s response to care and initiates independent and collaborative changes where appropriate.
• Provides feedback and insight to the Nona Product Team so that the application is continuously improved.
• Willingness to work flexible schedule that includes Saturday and Sunday.
• Participate in all on-call duties.
• Responsible for providing a safe, HIPAA compliant environment for user and staff.
• Performs other duties as assigned.

Required Education:

• High School Graduate or equivalent required.

Required Certifications & Licensure:

• Certified Lactation Consultant (CLC).

Required Skills & Experience:

• Three plus (3+) years’ experience in a healthcare setting patient facing as a concierge, front office, or similar healthcare related customer service experience required.
• Experience working with sensitive health information.

Diversity:

• Demonstrates ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives.

Technology & Equipment Skills:

• Maintains knowledge of technology, tools, equipment and other devices in work area.
• Demonstrates competence in technology skills required for the role, as well as ability to learn and master new skills.
• For clinical position this includes equipment and devices pertinent to treatment, procedures and practice.

Interpersonal Skills:

• Listens to and understands what others are saying.
• Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation.
• Uses language to the situation.
• Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others.
• Makes favorable first impressions.

Job Knowledge:

• Demonstrates full knowledge and understanding of concepts and procedures needed to be successful in the role, including knowledge of applicable department, organization and external rules and regulations impacting day to day processes.
• For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit-based competency testing.

Oral/Written Communication:

• Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.

Travel:

• Position may require local travel between various Organization locations.

Preferred Skills & Experience:

• Experience in social work, nursing, public health, or health related field.
• Experience in family planning and maternal-child health areas such as pregnancy postpartum, surrogacy, and fertility.