Hospital Specimen Technician

Job Description

Job Summary:

• The Hospital Specimen Technician is responsible for the preparation of patient’s specimens in a
  hospital location.
• The Hospital Specimen Technician must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner.
• The roles & responsibilities below are specific to samples being performed for Client laboratory testing Specimen Processing & Test Send Out

Duties & Responsibilities:

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen
  requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific) Print Client performed testing reports.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific) Problem Resolution Responsibilities
  Troubleshoot and problem resolution.
• for specimen types, missing information, TIQ, TNP, additional sample requests, and other client
  issues related to area of responsibility.
• Client Job Description Template (2021) v2021 Customer Service Responsibilities.
• Demonstrates exceptional customer service skills as the Liaison between customer & Client performing
  laboratory to provide pro-active customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the
  sales team and other functions in the organization.
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Required Work Experience:

• 1 – 3 years of working experience
• Preferred Work Experience:
• Medical background preferred, which includes
• medical terminology applicable to a clinical laboratory
• Previous experience in a hospital laboratory environment preferred

Physical and Mental Requirements:

• Position requires data-entry background with
• abilities to enter 6,000 alphanumeric
• keystrokes/hour.
• Works in a biohazard environment, practicing
• good safety habits.
• Able to sit or stand for long periods.

Required Skills:

• Handles multiple tasks simultaneously and
• works in a production environment.
• Hospital LIS Systems knowledge or experience a plus Command of Microsoft Office Suite Client interfacing role requiring strong communication, collaboration, and problem solving skills The position requires demonstrated data entry.
• Diagnostics system and the hospital client
  systems.
• Maintains composure while working
  under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.
• High School Diploma/equivalent is required.