Medical Assistant

Job Description

Job Summary:

• To provide patient care and excellent customer service in the client healthcare setting.
• To assist in the coordination of flow and provider schedules to effectively manage patient care.

Duties & Responsibilities:

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Responds to customer questions with prompt information and service related to appointment status, wait time, or unanticipated problems.
• Communicates with patients, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in the waiting room and reports to the clinic manager.
• Participate in meetings to assist in planning optimal patient flow for each session or day.
• Attends staff meetings or signs attendance records and attends mandatory training and development activities as required.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Required Skills & Experience:

• Two (2) years of related experience.
• Knowledge of nursing and medical assistant patient care tasks.
• Knowledge of managed care processes, appointment scheduling, and medical terminology.
• Ability to operate a personal computer and basic patientcare or office equipment.
• Ability to demonstrate strong interpersonal and verbal communication skills.
• Ability to demonstrate good time management skills.
• Ability to demonstrate quick decision making skills and self initiated work behaviors.

Preferred Skills & Experience:

• Bilingual skills in Spanish and English.
• Experience in a healthcare setting or customer service focused industry.
• Experience in outpatient clinic operations.
• Clinical experience in reproductive health or fertility care.
• Customer service skills, 2 years of related experience.
• Preferred: Outpatient clinic experience, Clinical experience in reproductive health/fertility care, EPIC experience.

Required Education Certifications & Licensure::

• High School Diploma. OR GED.
• Preferred Education: College degree.
• CCMA – Certified Clinical Medical Assistant (National Healthcare Association).
• CMA AAM – Certified Medical Assistant (American Association of Medical Assistants).
• CMA C – Clinical Medical Assistant Certification (American Medical Certification Association).
• EMT – Emergency Medical Technician (Texas Department of State Health Services).
• EMT A – Advanced EMT (Texas Department of State Health Services).
• EMT B – Emergency Medical Technician Basic (Texas Department of State Health Services).
• EMT I – Emergency Medical Technician Intermediate (Texas Department of State Health Services).
• EMT P – Emergency Medical Technician Paramedic (Texas Department of State Health Services).
• LIC PAR – Licensed Paramedic (Texas Department of State Health Services).
• NCMA – National Certified Medical Assistant (National Center for Competency Testing).
• NRCMA – National Registered Certified Medical Assistant (National Association of Health Professionals).
• RMA AAH (American Allied Health).
• RMA AAMP (American Association of Medical Personnel).
• RMA AMT (American Medical Technologist).
• RMA ARMA (American Registry of Medical Assistants).