Pharmacy Tech I

Job Description

Job Summary:

• The Pharmacy Operations Tech is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response.
• This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.

Duties & Responsibilities:

• This is not a traditional dispensing pharmacy technician role.
• The position is a high-volume outbound calling role focused on obtaining prescription refill.
• Authorizations from physician offices after prior outreach attempts (fax, electronic messaging, etc.) have not received a response.
• The ideal candidate must be comfortable spending essentially the entire day on the phone making outbound calls.

Education:

• Verifiable High School diploma or GED is required.
  PTCB Certificate.

Top Three Skills:

•  High-Volume Outbound Call Center Experience Required Depth Minimum 1 year.
• Comfortable making 100+ outbound calls daily Strong phone presence.
• Ability to work independently.

Pharmacy / Refill Authorization Experience Required Depth:

• Prescription refill workflow exposure.
• Physician office communication.
• Pharmacy operations knowledge.

 Self-Sufficiency in a Remote Environment Required Depth:

• Comfort troubleshooting technology.
• Ability to set up workstations and equipment.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Familiarity with prescription refill processes and medical office workflows.