Pharmacy Tech I

Job Description

Job Summary:

• This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process.
• Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Requirements:

• High-Volume Healthcare Call Center Experience.
• Minimum 1 year of inbound call center experience.
• Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred.
• Strong customer service and communication skills.
• Pharmacy Technician Experience / Knowledge.
• Pharmacy Technician experience strongly preferred.
• Active Pharmacy Technician License, Certification, or Trainee License preferred.
• Computer Multitasking & Documentation Skills.
• Ability to navigate multiple systems while handling calls.
• Proficiency with Outlook and MS Teams required.