Patient Service Representative

Job Description

Duties and Responsibilities:

• Perform front-office reception, patient registration, and billing functions.
• Greet, direct, and assist patients and visitors according to office protocols.
• Schedule and reschedule appointments, tests, and referred services.
• Register and maintain accurate patient demographic and billing information.
• Verify patient eligibility and obtain authorizations for services.
• Maintain medical records, charts, correspondence, and test results.
• Communicate schedule changes and patient concerns to physicians and clinical staff.
• Use EMR and other computer applications to complete daily tasks.
• Collect co-pays, deductibles, and self-pay balances.
• Prepare cash receipts, bank deposits, and balance the cash drawer.
• Post charges and payments to patient accounts.
• Review and correct rejected or denied claims and assist with collections.
• Prepare phone notes and communicate with patients, providers, pharmacists, and other healthcare sources.
• Contact patients regarding appointments and provider communications.
• Track referrals and maintain provider schedules.
• Support quality, safety, HIPAA, and OSHA compliance.
• Assist with identifying and ordering office supplies.
• Provide customer service to patients, visitors, healthcare professionals, and internal/external staff.

Requirements:

• Minimum 1 year of experience.
• High School Diploma or GED.
• Strong computer/PC skills.
• Strong customer service and communication skills.
• Ability to multitask and prioritize work effectively.
• Understanding of healthcare delivery and medical-office billing processes.
• Ability to accurately record and interpret data.
• Effective written, verbal, and interpersonal communication skills.
• Ability to work a flexible/fluctuating schedule.

Preferences:

• Epic experience preferred.