Financial Counselor

Job Description

Job Summary:

• Works under the supervision of the Business Services Coordinator.
• Evaluates patient’s ability to pay bills and arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted.
• Provides patients with alternative resources to finance hospitalization.
  Performs other duties as assigned.

Duties and Responsibilities:

• Composes and types letters, liens and probate claims.
• Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Evaluates and processes incoming mail.
• Maintains a system for periodic review and follow-up on unpaid accounts.
• Greets patients and public politely.
• Responds to inquiries from collection agencies.
• Receives required documentation for charity care patients.
• Provides patients with options of program coverage and assists with completion of applications.
• Receives and reviews all admissions with self-pay portion for possible third party governmental coverage.
• Follows up with responsible parties and third party payor on unpaid accounts.
• Refers accounts to outside collection agencies when collection efforts have been exhausted.
• Processes loan applications.
• Processes bankruptcy notices.
• Maintains records and files account transaction, hard copy and computer system.
• To be vigilant of co-members desk when vacant.
• Interprets for non-English speaking patients/public.
• Performs other duties as assigned.

Qualifications:

• Work requires knowledge generally acquired through a high school education or GED.