Medical Assistant

Job Description

Duties and Responsibilities:

• Perform initial-response screening following protocols approved by the supervising provider.
• Escort patients to exam rooms and prepare them for examinations, procedures, and treatments.
• Obtain and record vital signs and patient history in the electronic health record (EHR).
• Prepare for, set up, and assist with examinations, procedures, and treatments per established protocols, policies, and procedures.
• Prepare, administer, and document oral and parenteral medications and immunizations as ordered, following the six rights of medication administration.
• Document all care provided during patient visits in the EHR.
• Recognize and appropriately respond to medical emergencies.
• Monitor and respond to patient requests via telephone encounters, In-Basket messages, and/or MyChart within designated timeframes.
• Enter medication, radiology, lab orders, referrals, and refill requests for provider sign-off.
• Discharge patients and provide after-visit instructions as directed by the provider.
• Collect and process specimens; perform CLIA-waived tests.
• Perform electrocardiograms, respiratory testing, phlebotomy (venipuncture and capillary puncture), and other testing as needed.
• Serve as a liaison between patients and medical staff regarding concerns or complaints.
• Schedule, coordinate, and monitor appointments and outpatient procedures.
• Apply third-party and managed care policies, procedures, and guidelines.
• Obtain insurance pre-authorizations.
• Participate in departmental Quality Assessment and Quality Improvement programs.
• Maintain standard precautions, including infection control and biohazard disposal.
• Apply aseptic and sterile techniques.
• Clean and maintain instruments, equipment, and exam rooms; manage inventory of supplies.
• Comply with all client, departmental, safety, and regulatory standards.
• Function as a healthcare advocate and educate patients on office policies, procedures, health maintenance, disease prevention, and treatment compliance.
• Identify and provide community resources to meet patient needs.
• Uphold the mission, vision, values, goals, policies, and procedures of the Client.
• Maintain required competencies and perform other duties as assigned within Product of practice.

Required Education:

• Graduate of a Medical Assistant program with a formal clinical externship (minimum 160 hours).
• Graduate of a Medical Assistant program without externship and at least one (1) year of clinical MA experience within the past five (5) years.
• Current professionally recognized Medical Assistant certification with at least five (5) years of clinical MA experience.
• Licensed Paramedic or Emergency Medical Technician (EMT) with at least one (1) year of clinical experience within the past five (5) years.
• Military-trained medical personnel with at least one (1) year of clinical experience within the past five (5) years.

Required Certifications & Licensure:

• Current BLS-C (American Heart Association).

Preferred Certifications & Licensure:

• CMA (AAMA).
• RMA (AMT).
• CCMA (NHA).
• NCMA (NCCT).

Preferred Skills & Experience:

• Basic computer and keyboarding skills.
• Ability to perform a wide range of clinical skills in an ambulatory setting.
• Strong problem-solving abilities.
• Effective interpersonal and communication skills.
• EPIC (Electronic Medical Record) experience preferred.